Regarding recent announcement about the discontinuance of HP TouchPad and the price adjustment in the US, HP Hong Kong will respond to that with the following arrangement.
HP Hong Kong will offer refund to the customers who purchased the HP TouchPad in Hong Kong before. The customer can call 800-93-8833 to register for the refund from now to 16 September 2011 (on or before 5:00pm).
Affected customers can choose either option below:
1) Return the HP TouchPad purchased and get full refund.
• Customers will be requested to provide the original copy of the purchase invoice after the completion of registration by phone. Once the purchase invoice has been verified, the return of HP TouchPad purchased and redemption of the refund will be proceeded accordingly.
• Customers are required to redeem the cheque for refund and return the HP TouchPad purchased at the designated service center during specific period which is confirmed by the customers during the registration. The customers need to return the HP TouchPad purchased with all accessories included in the original package to the service center. If any physical damage on the HP TouchPad returned or missing accessories is found, HP Hong Kong has the right to reject the full refund request.
2) Keep the HP TouchPad purchased and get a credit for the price difference.
• Customers will be requested to provide the original copy of the purchase invoice after the completion of registration by phone. Once the purchase invoice has been verified, the credit of the price difference will be proceeded accordingly.
• HP Hong Kong will offer the credit for the price difference between the first-launch price and the adjusted price based on the version of HP TouchPad purchased by the customers. The credit refund will be offered by a cheque.
• Customers are required to redeem the cheque of refund at the designated service center during specific period which is confirmed by the customers during the registration. The customers are required to present the HP TouchPad purchased and original copy of the purchase invoice as the purchase supporting items. If the customers fail to present either purchase support items at the point of cheque redemption, HP Hong Kong has the right to reject the refund request.作者: momo 时间: 2011-8-25 14:09:16